Does insurance drive you and your team crazy?  Are you getting denied for legitimate claims on common services like crowns and SRP?  Do you ever have patients upset because they owe more money after their EOB comes in?

This course will help teach you and your team how to navigate the maze of insurance systems and practices so that you can maximize returns for you and your patients almost every time.  There are simple and practical steps all throughout this CE course that will guide you to a better understanding of insurance and how you can confidently manage through today’s complexity.  Are you ready to change dealing with insurance from a nightmare to just a mild annoyance?

With great stories, background, and examples; let us help train your group to be experts at managing insurance to improve reimbursement and your relationship with patients.

Education Objectives:

Understand the Insurance Process

Bust Common Myths in Dental Insurance

How to Create More Accurate Estimates 

Learn How to Avoid Most Denials 

Open Your Eyes to the Profit Possibilities, In or Out of Network

Possible Length: 1 – 15 hours

Do you feel the common frustrations from doctors unable to find a way to be profitable with hygienists?

At the same time hygienists are concerned about not enough instruments, respect, support, etc.?

There are solutions to both problems! When you can create an efficient and profitable department, support and equipment no longer are a concern. Being In-network does not have to mean sacrificing quality and it for certain doesn't have to mean being unprofitable.

If you want to learn how to be profitable and provide the best care for your patients without sacrificing anything (even with network fees) check out this course. It is designed for the entire team, as it involves everything from billing, treatment planning, clinical reasoning, and patient acceptance and communication.

Educational Objectives

Review of Clinical Basis for Hygiene and Perio

Clinical Documentation and Coding

Insurance Management and Billing

Efficiency and Scheduling

Possible Length: 1-6 hours

First impressions are everything in life, from your relationships to business.  Dentistry is no different.  Humans make decisions based on emotion far more than logic. Your patients’ experience and treatment acceptance have far more to do with their interactions with your team than anything else. 

Offering a “5 Star Experience” starts from the patient’s very first impression: the new patient phone call.

Dr. Campbell discusses techniques your team can implement tomorrow to start giving your patients a 5-star experience.  Not only will these easy techniques provide a better atmosphere for your patients, they will increase your team’s job satisfaction and ultimately increase your treatment acceptance, your practice reputation, and your profitability.

Would you like to have happier patients, greater staff satisfaction and make more money?  This session will surprise you with its simplicity, ease of implementation and rapid results!! 

Education Objectives:

See your office through your patient’s eyes.

Review why most offices lose half their patients on the phone.

Understand the reason patients do not accept treatment

Discover the most common negative financial failure offices have with patients

Learn how to avoid all of these concerns and improve your patient’s experience

Possible Length: 1 – 4 hours

(Alternative Title )How Insurance Influences Treatment Acceptance

The average office will have patient treatment acceptance of 38%.  This results in tons of extra team time trying to follow up with these patients later, patients getting less healthy, and challenges filling the schedule and staying profitable.  How we communicate with patients about insurance plays a huge role in this challenge, as well as how dentists communicate with patients prior to the front team handoff.

Improving treatment acceptance is possible with just changing how we talk to patients about both their treatment needs as well as the insurance component.  The result is happier and healthier patients, a more full schedule, and less wasted time by the front team needing to chase patients.

Educational Objectives:

How to Create More Accurate Estimates

Dentist-Patient Communication for Improved Acceptance

Insurance Discussions to Improve Acceptance.

Spending Less Time With Better Results

Possible Length: 1 – 3 hours

How do you feel when you see denture patients on the schedule?  Do adjustments frustrate you?  Are you being compensated well for your time with dentures?

These are common concerns for many dentists, especially with PPOs.   This session will cover how to set up an effective denture process in the office.  Learn how to effectively communicate and manage the denture patient.  Learn how to avoid ever doing more than 1-2 adjustments on every case. Master how to organize denture cases to be completed quickly, efficiently, and with better outcomes.   Avoid the most common pitfalls in denture cases and help patients understand dentures are often only the first step. You’ll come away with tools to improve your predictability with denture creation and case management.

Finally, the discussion will include information on how to manage PPO coding, treatment planning, and case acceptance to make sure the process stays profitable for the dentist regardless of network participation.

Overall, learn how to set the process up for success so that denture patients become what you love to see on the schedule.  Dentures should be one of the most rewarding and profitable parts of your office!

Education Objectives:

Learn the common challenges with denture cases and how to manage them.

Learn how to code, phase, and present treatment that requires multiple stages.

Learn how to create scenarios where dentures are one of the most profitable procedures in your office.

Possible Length: 2 – 3 hours

How would you like to double the effectiveness of ALL your marketing efforts, without spending a dime more on marketing?

Marketing return on investment (ROI) is so much more than just getting a patient to pick up the phone and call your office.   This session walks groups through the normal life span of a patient inside a dental office. How a patient views the office can mean a huge difference between whether they spend thousands of dollars over a number of years, or leave the office for a competing dentist. Learn simple internal techniques your team can implement tomorrow that can double and triple the return on your existing investment.

Are you ready for more cash flow and better ROI without spending more money each month?

Educational Objectives

Learn the Patient Journey

Improve Phone Skills

How Patients View Your Office

Improving Treatment Acceptance

How to Stop Losing Money on Collections

Possible Length: 2 – 4 hours

Improving Office Efficiency and Profitability with Better Communication

How often do we realize that our success or failure with most relationships are about communication?  

The success with patients, team members, and even insurance companies can all improve through better communication skills.  Whether in or out of network, this course will help teach you simple and practice steps to reach a better understanding of insurance and how you can manage the process. 

Through a review of some of the most common dental office misconceptions, Dr. Campbell will pull back the curtain into what is possible when dealing with patients, team members, and dental insurance. Learn ways to both improve patient care and acceptance, less office drama, and achieve more reimbursement from insurance with less fights, and improve office efficiency and profitability.

End with a Q & A session to answer any and all  questions you may have. 

Education Objectives:

-See What Messages You and Your Team are Unintentionally Sending to Patients and Each Other

-How to Create More Accurate Estimates 

-Learn How to Avoid Most Denials Through Improved Insurance Communication

-Open Your Eyes to the Profit Possibilities, In or Out of Network

-Improve Patient Communications with Understanding Patient Mentalities

Length: 2-3 hours

Insurance is complex and even experienced professionals can have challenges that are unnecessary due to this complexity.

The average office has 92% collections, which is an unnecessary loss that has simple solutions that can achieve immediate results.

The most commonly denied services such as Scaling and Root Planing or Crowns and Build Ups can almost be eliminated by understanding what insurance wants and how to provide it.  Bring your worst cases and largest challenges as there is a solution to almost every problem we face.  Knowledge is power.

Educational Objectives:

Understanding Why Challenges Occur and How to Fix Them

How to Achieve Above 99% Collection Rate

Avoiding Almost All Denials

Bring YOUR Hardest Cases and Challenges to Go Home With Solutions

Length: 2-4 hours